Refunds and Returns

At The Quantum Drip, we are committed to delivering exceptional, one-of-a-kind fashion items to our valued customers. Your satisfaction is our utmost priority. Please familiarize yourself with our refund and returns policy outlined below, designed to ensure a smooth and hassle-free experience.

1. Eligibility for Returns and Refunds

Defective or Damaged Items: If you receive a defective, damaged, or substandard item, kindly notify us within 60 days of receiving the product to initiate a return or refund process.

Incorrect Orders: Should you receive an item that does not match your order in terms of size, design, or variant, please inform us within 14 days of delivery to facilitate a resolution.

2. Non-Eligibility for Returns and Refunds

Change of Mind: Returns or refunds due to a change of mind or incorrect sizing are accepted at customer’s expense. Prior to purchase, we encourage customers to refer to our sizing charts to make informed decisions.

Customer Input Errors: Any errors made during the ordering process, including providing inaccurate shipping details or selecting the wrong design, are eligible for returns or refunds at customer’s expense.

3. Initiating a Return or Refund

To begin the return or refund process, kindly adhere to the following steps:

Contact our customer support team via email at info@quantumdripclothing.com or by phone at +1 (508) 682-1380 within the stipulated period based on the eligibility criteria outlined above.

Provide your order number along with a detailed description of the issue. If applicable, include photographic evidence to support your claim.

Our team will review your case promptly and provide further instructions on returning the item or may request additional information as necessary.

4. Refund or Replacement Process

Defective/Damaged Items: Upon approval, we will issue a refund for the defective product or arrange for a replacement based on your preference and product availability.

Incorrect Orders: If you receive an incorrect item, we will facilitate a replacement with the correct product or issue a refund once the incorrect item is returned to us.

5. Return Shipping

For eligible returns due to defects, damages, or incorrect items, we will provide a prepaid shipping label or cover the return shipping costs. Please follow the instructions provided by our team for the return process.

Customers are responsible for return shipping costs in cases of non-eligible returns, such as change of mind.

Important Notes:

Returned items must be in their original condition, unworn, unwashed, and with all original tags attached (if applicable). This can include products that are lightly used or opened.

Refunds will be credited to the original payment method used during purchase.

Please allow for a reasonable processing time for the refund to reflect in your account, considering the procedures of banks or payment providers.

This policy is subject to change without prior notice. For any further queries or concerns regarding refunds and returns, do not hesitate to contact our customer support team.

Thank you for selecting The Quantum Drip for your fashion needs!

Last Update 04/11/2024.